Grievance redressal
A dedicated grievance contact, a working contact path, and published timelines. Indian payment-aggregator rules require this page. Customers outside India can use it too.
Last updated 3 October 2026 · OutbidMe · Worldwide
Grievance contact
Email: grievance@outbidme.world
Response time: Email from anywhere, usually within one business day.
How to complain
- Write to the grievance email with your name, email, what went wrong, the amount, the currency, and the payment id or bank reference.
- We acknowledge every complaint within 48 hours, counting business days only.
- We aim to resolve it within 30 days of acknowledgement.
What we can decide
We can order a refund that the Cancellation and Refund Policy allows, a correction to a placement, or a written explanation when a refund is not due. A live listing is not refundable because someone later paid more.
Further escalation
If you are not satisfied, you may use consumer remedies that apply where you live (in India: the Consumer Protection Act, 2019 and the National Consumer Helpline). You may also write to the payment processor shown at checkout about the payment itself.